Examples: Monday, today, last week, Mar 26, 3/26/04

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Acer Aspire 5552G power light but only a black screen on startup

Hi all,

 

I have an insteresting issue, i have a acer aspire 5552g running win7 and the latest bios (upgraded it to try to fix this issue)

 

I see when looking at google that there are quite a few Acers that have a similar problem and i think i have tried most if not all of their fixes. 

 

The issue is that you turn the laptop on, and the power lights come on, but nothing on the screen.. no post, nothing.. i can hear the hdd, dvd and fan start but the screen stays blank.

 

i saw of some forums that it could be a corrupt bios so i used Acers flash utility to upgrade the bios from 1.3 to the latest.

pressing PF2 or PF8 to jump to setup or safe mode does nothing, sometimes.. and i do mean sometimes, pressing FN and ESC will get it to boot to windows, but it is rare and this issue is very intermittant.

 

I have tried removing the battery and the bios battery, and discharging the power by holding power key for 30 seconds, and starting on mains, but no luck.

 

if and when i do get the machine to go into windows, it seems to behave itself most of the time.. although i have noticed that on a few occasions (even when im in the bios) the touch pad and keyboard stop responding? very weird.. if it only happened in windows i would suspect driver problems, but in the bios as well????

 

does anyone have any suggestions for a fix please?  i am pretty tech savvy and can strip the laptop down if needed.

 

Thanks

 

Enopho

 

Answers

  • newacernewacer Posts: 75Member

    have you tried external monitor? its LCD defective if external works.

     

    no acer logo comes at all----probably mainboard

    no display/blank screen after acer logo----hard drive

  • EnophoEnopho Posts: 3Member

    Hi, sorry should of said,

     

    yes tried external screen.. still nothing.

     

    there is no logo at all, as the screen is black. It looks like it has no power, but every now and again it fires up ok.  I have already checked the video cables are connected to the mainboard, and i have dropped the hard drive into an external dock to ensure the data is there, i have tried swapping memory, and removing memory to test it, i even put the memory into another laptop and it works.  but seriously if you type acer aspire black screen on bootup, there are loads and loads of results, i think i have tried them all now Smiley Sad - the biggest clue for me is that when the screen does come back and i go into bios, the keyboard and touchpad might not work in there - the next reboot after that - black screen! I cant seem to find out what might cause a keyboard and touchpad not to work in the bios?  I have already flashed the Bios sucessfully to the latest version, i thought that would of nailed it.. and it did boot up after .. at least 20 times (off and on) and then the kbd and mouse stopped on a restart and then next reboot.. black screen

  • KageneKagene Posts: 2Member

    I know what the problem is....

    Your video card which i hate to inform you is integrated into your system has gone bad or in short its fried... Since the video card itself isnt a seperate entity your laptop is now scrap! Tada ive been told there is a recall for this but cant find it nor can i get a hold of someone to talk to them about it since my warranty is expired so if you get anything let me know

  • EnophoEnopho Posts: 3Member

    thanks for your suggestion, but the graphics card works intermittantly as in.. it does sometimes start and load windows, and i cant see how that would impact on the keyboard and trackpad not working in BIOS as they are seperate entities?

     

    If anyone has any other ideas, please im open to suggestions!

     

    Eno

  • acerfanacerfan Posts: 76Member

    there is really nothing you can do at this point except to send it to acer repair depot.

  • DannyDDannyD Posts: 1Member
    This just happened to mine too. Did you ever find a solution?
  • cdvideocdvideo Posts: 8Member

    If you can find where and how to send it in for repair ?? I have sent a better part of today asking that question and all I get is look in the support forum for info on how to get your Laptop going Even thoug I asked a direct question on where I can send it in for repair all I get is Mississauga On or Richmond BC 

  • zar1001zar1001 Posts: 5Member

    It happened to mine yesterday, Acer what is the solution?  I have been through the same steps described above.

  • ahmedisahmedis Posts: 3Member

    Same thing started happening to me as well. At first pressing F2 repeatedly when powering on seemed to help but only briefly.. then I tried pressing Fn+F6 while powering on and that seemed to work as well but that also seemed to be a fluke... now nothing seems to work. Acer should have really have a fix for this, seems lots of others are having this problem.

  • cdvideocdvideo Posts: 8Member

    Took mine in for service.They replace th emain Board.

     

    Dan C

  • ahmedisahmedis Posts: 3Member

    I took mine to a local laptop place and they're saying it's a bad GPU and will be $169 (CDN) to fix. I find it odd though since it booted intermittently and worked fine.

  • ahmedisahmedis Posts: 3Member

    This thread /en/home/leaving?target=http%3A%2F%2Fforums.cnet.com%2F7723-6122_102-565201%2Facer-laptop-black-screen-even-after-bios-flash%2F" class="Popup sounds like it describes the same or similar problem. The OP eventually found the root cause to be bad capacitors from the sounds of it.

  • cdvideocdvideo Posts: 8Member

    On mine the power light would not even come on after I did the Bios Flash Total death Nota Thing would work.Thet said it was related to the Nvideo card that went down and when I switched to it all Hell broke Loose Smiley Wink

     

     

  • liljomliljom Posts: 1Member

    I just registered to comment here...

     

    The same happened to my 5551G. It sounds like it starts when I press Power, but then it stops. No BIOS, no boot, just black screen (and not the powered black). It doesn't do anything via HDMI or VGA output. After mate flashed BIOS it worked for a few on/off cycle, and now dead again :/

     

    A local laptop service diagnosed it, and they said it's the GPU. Did you use HDMI a lot? I did. Can that be the cause?

    And when did it happen to you? It happened to me after 2 years. Maybe killswitch?

     

    I hope somebody finds something out. If I do, I'll be back for sure Smiley Happy

  • csokoszcsokosz Posts: 1Member

    the north bridge BGA chipset replacing will solve the problem. i had a same type of error. i replaced the bios chip at home, but it doesent work. i had to go to the nearest laptop service and they replaced the motherboard chipset and my laptop come back to life Smiley Happy good luck!

  • royrempelroyrempel Posts: 1Member

    I had this issue with an Aspire 5750 laptop. I got it in for maintenance. Disassembled the whole thing, cleaned it from dust, wiped the old heat paste from the processor, put new one on it and assembled everything carefully. When I booted it up after all I got nothing but the spinning from the fan and power light on. After one day and a half of disassembling and assembling back and forth and searching like crazy for the possible reason I remembered the problem I had recently with a Lenovo G550 laptop. Same problem and I got it fixed by clearing the short circuit it made in one of the usb ports. One of the pins was bent and touched the edge of the port. I took a tiny flat headed screwdriver, bent the pin to the center where it couldn't make contact with nothing else. Then I pressed the power button and it booted up as if nothing had happened. Remembering this I kept searching for a related problem on my Acer and as I said after 1,5 days I found a tiny contact in one of the ram slots that was bent and touched the neighbour. Again with a small screwdriver I tried to bend it back in to place. Even if it didn't look like original after this it didn't make any "short circuit" anymore and booted up just fine. So whenever you face th problem with a laptop apparently booting but blessing you with a black screen, take a chance to verify if it is free of a short circuit somewhere.

  • KMerrChickKMerrChick Posts: 1Member

    I had the same issue.  Changed out the CMOS battery and it booted up just fine after that.  Acer Aspire 5552

     

    3.00 fix.

  • rutanerutane Posts: 2Member
    I temporarily fixed my 5552g by leaving it on on black screen and putting it under some heat insulation. I xoyld play minecraft for another 8hrs before it froze and refused to boot again. Fried GPU seems to be a feasible explanation.
  • rutanerutane Posts: 2Member
    I mean until it got hot. But in the end it made my keyboard's connector tape become twisted from heat and malfunction. Ran like this for a month though.
  • bootsectorbootsector Posts: 1Member

    I had exaxtly the same problem with my Acer Aspire 5552G with win7, I tried all things that was online to "help" me without any solution.

     

    e.g. New battery, Flashing bios, Fn + esc whithout battery when trying to start the computer and so on.

     

    It started now and then and worked perfekt but when I shut it down again it could take me up to 50 tries to get it started.

     

    The problem was issues with the bootsector on the harddrive!

     

    Finally I made an Win7 repair disc and started from.

     

    I also checked for errors on the harddrive and it repaired some sectors before starting windows.

     

    After that it works like when it was new.

     

    The computer was bought January 2011.

     

     

  • LogosLogos Posts: 14Member

    Thanks for sharing.But Alot of Acer laptops have issues with their hardware and bios.Which causes the laptop not to boot up.It has nothing to do with the hard drives.In your case the issue was only with your hard drive.But taking out the hard drive and booting into the bios should be the first thing anyone does to troubleshoot a problem like this

  • AccountSaverAccountSaver Posts: 1Member

    Hello to all.

     

    i have the same laptop and the same problem.

     

    Acer 5552G .

     

    I had no heat problems due to cooling station.

     

    Now to get to the problem.

     

    The laptop is powering on,the light that is working is starting up,the fan starts to spin and then after 5 sec. it goes to idle.

    I don't have any kind of showing on the screen not even a slight light that i would know that is open.

     

    I tried external monitor,without any "showing".

     

    I downloaded the new bios : 2.14

     

    I extracted into the desktop the folders.

    I took the entire folder of the "dos" that had inside the .fd files and the fala**bleep** ,i tried to open it with FN+ESC ,then put the jack and then as holding the buttons power it on.

    Nothing showed up in the externat.

     

    After i tried with the .fd file alone the same thing,nothing happened.

     

    After i tried with the .fd renamed to BIOS.FD no solution again.

     

    I see and hear that the hard drive spins the fan also and so on.

     

    I tried without the RAM/HDD nothing again.

     

    What am i doing it wrong;

     

    i made also 1 clear CMOS with Jumber.

  • renesampaiorenesampaio Posts: 1Member

    I managed to solve the problem.
    1) realized download the latest bios version on the manufacturer's Web site on another computer and put the file on a flash drive.
    2) Then I restarted the computer and boot made by Hirens CD, Mini windows.
    3) Insert the flash drive and ran the file.
    4) awaited update the bios.
    5) I rebooted the notebook
    Thus corrected my problem.

  • LogosLogos Posts: 14Member

    renesampaio

     

    can you link me to the version of Hirens boot CD you used? Or send me the version with dropbox or copy.com

Sign In or Register to comment.

Who's Online260

Acer-Micha
Acer-Micha
Alemaxi10
Alemaxi10
brummyfan2
brummyfan2
Charon13
Charon13
Kno63
Kno63
MsadlyW
MsadlyW
Nachomen77
Nachomen77
peder2701
peder2701
Raided
Raided
Saurabhj
Saurabhj
+250 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Maintenance Notice:

The Acer Community Maintenance has ended! We apologize for the delay and would like to thank everyone for their patience. We're still ironing out some details but you're more than welcome to explore! Stay tuned to the Announcements section as we'll be updating it regularly to keep you informed about the changes.

New Here?

New to Acer Community?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Member Highlight

Look at ven98 go! Raising up the ranks, helping other users in the Predator forums. Thank you for your dedication!

Total Posts and Comments: 760

Total Points:147

Total Accepted Answers: 0

ven98

Practitioner