Hello,
I have an Acer c710-2847 Chromebook that I can't recover. The device boots up into a screen that indicates "Chrome OS is missing or damaged. Please insert a recovery USB stick." The model of the Chromebook is PARROT TITMICE A-C 0921. Following the instructions at https://support.google.com/chromebook/answer/1080595?hl=en I download the recovery tool for Windows. I insert a 4GB USB flash drive and run the recovery tool, enter in the model and let the tool write the image to the drive. I insert the USB drive into the Chromebook, it reboots, tries to verify the image and then errors out and displays the message "an unexpected error has occurred" and recommends a visit to https://www.google.com/chromeos/recovery which is the same location I started from. I've followed the troubleshooting steps on the recovery page which are:
- Confirm that you successfully completed all instructions exactly as specified in step 2.
- Try using a different USB stick or SD card.
- If the problem persists, contact a Chromebook agent.
I've tried different USB sticks in each of the three USB ports on the Chromebook, I've re-created the image on the various sticks. I've burned other images for other CB models on the same sticks and have used them to recover other models without any hiccups.
I've opened case with Google, but I think I'm going to be told to contact Acer for support. This Chromebook was purchased more than a year ago, so I'm certain it's out of warranty. Has anyone else had a similar issue with the c710? Is the hwid/model of the device being reported correctly?
Thanks for any assistance,
Mark