Acer Aspire M5-581T Bluetooth Problems

cjb2145
cjb2145 Member Posts: 11 New User

After going through the Troubleshooting process on my Acer Aspire M5-581T, it came back with three errors, see the image below.  What should I do to resolve the issue?

 

snip.PNG

Best Answer

  • laurent_14
    laurent_14 ACE Posts: 10,049 Trailblazer
    Answer ✓

    Hello cjb2145,

     

    1-Check in Device manager like this:

     

    - Click on Start

    - Type the command mmc devmgmt.msc in the Search box

    - Check the device(s) which have a "!". Expand, double click and note the name and version of the bluetooth driver (Atheros or Broadcom) 

    2-Download this driver on the Acer support website

    3-Uninstall the driver in Device manager (see #1)

    4-Install the driver downloaded

     

    Indicate me if you have Win7,8 64 bits.

    France

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,049 Trailblazer
    Answer ✓

    Hello cjb2145,

     

    1-Check in Device manager like this:

     

    - Click on Start

    - Type the command mmc devmgmt.msc in the Search box

    - Check the device(s) which have a "!". Expand, double click and note the name and version of the bluetooth driver (Atheros or Broadcom) 

    2-Download this driver on the Acer support website

    3-Uninstall the driver in Device manager (see #1)

    4-Install the driver downloaded

     

    Indicate me if you have Win7,8 64 bits.

    France
  • cjb2145
    cjb2145 Member Posts: 11 New User
    I have Win 8.1 64 bit.
  • laurent_14
    laurent_14 ACE Posts: 10,049 Trailblazer

    Hello,

     

    In the Device Manager, you'll find the Bluetooth device. Expand it and follow the instructions I gave you on the reply.

     

    If in origin, you have Win 8.1-64 bits on your ultra-thin then it's this driver:

     

    BluetoothBroadcomBluetooth Driver (WLAN+Bluetooth driver)12.0.0.7800184.3 MB2013/10/12Download

     

    You'll find the bluetooth user's guide on the Broadcom website.

    France
  • cjb2145
    cjb2145 Member Posts: 11 New User

    Thank you for the guidance so far. Although my driver was not broadcom, it was atheros, I followed the same directions and now have the following text when I click in the device status:

     

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

     

    There is still an issue there, just a different one.

     

     

     

  • laurent_14
    laurent_14 ACE Posts: 10,049 Trailblazer

    Hello,

     

    The problem is than the function "Last Known Good Configuration" is disabled in Windows 8.

    So, it's necessary to recover your system. Perhaps it exists a solution with "regedit" or "Microsoft fix it" but I don't kown it.

    France
  • cjb2145
    cjb2145 Member Posts: 11 New User

    Problem solved.  It just took a few hours to "marinate" in the sytem, your directions in your first reply fixed the problem.  Thanks for your help.

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