Active Stylus not working with R7-572

prubie

I have just got a refurbished R7 and the active stylus from the acer store and they won't work together. I am just wondering if someone can confirm that my R7 definately has the N-Trig duosense digitizer and should be working with the pen stylus.

 

The sticker on the machine says R7-572-6423, the manufacture date is 10/26/2013. 

I have this pen: http://store.acer.com/store/aceramer/en_US/pd/ThemeID.35703000/productID.291669400

The multitouch is all working brilliantly with my fingers, but there is no response from the pen.

 

I know there are a few different varients of the 572 model, but are there any that don't have the pen support?  As far as I have read it is only the older 571 model that didn't support this?

 

I have noticed that in my device manager I see no devices relating to N-Trig or duosense.  I also can't find acer drivers on their website but am pretty sure the drivers should be bundled with the OS preload.  I have also done the acer factory restore already which installs windows 8.1 and have performed all the windows updates that were pending.  Does anyone with the same model know if I should see a certain device in device manager?  

 

Am I missing something else, something I need to enable or configure to activate the pen?

 

The only other thing I can think at this stage is that I have gotten a faulty pen.  Hopefully I am going to get hold of another N-Trig pen off a friend who has a Sony Fit15 laptop (I understand they use the same stylus, just rebranded).

 

Any help would be greatly appreciated.

Sharanji

hi...

 

The Aspire R7-572 LCD has a digitizer feature to allow you to use a compatible digitizer pen or stylus.

Touch input will still work when using the digitizer feature.

prubie

Thanks, that much I understand but the official stylus isn't working.   A technician from N-Trig has told me both devices I have purchased should be compatible so there possibly is an issue with the Pen.