aspire v5-571p-8842 frozen win8.1(Need serious help! )

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kickin
kickin Member Posts: 2 New User
I bought this laptop 2 years ago xmas. Thing ran fine until win8.1 was installed. Now, when you login, almost everything is unresponsive after 30s. I try to get to settings to boot into safe mode but it freezes. I can use keyboard combinations to get to the desktop but the desktop is empty. If I put the cursor on the bottom bar, it has a constant loading icon that could last days if I let it.

I would just like to restore or format but I can't force this thing into bios or safemode, please help acer!

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  • JackE
    JackE ACE Posts: 44,537 Trailblazer
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    I'm assuming it was factory-installed Win8. Quickest and least frustrating way out might be to purchase Acer recovery media.

     

    Jack E/NJ

    Jack E/NJ

  • kickin
    kickin Member Posts: 2 New User
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    Hey, even if I purchase said disk, how do I force w8 to boot it?
  • JackE
    JackE ACE Posts: 44,537 Trailblazer
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    Recovery disks or sticks should boot themselves and load the HDD.

     

    Jack E/NJ

    Jack E/NJ

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