Acer V5-572P-6858 Preinstalled Asus software problem

hardash
hardash Member Posts: 1 New User

Hi.

I bought a refurbished laptop and found out that it has ASUS preinstalled software(not Acer). It also has ASUS logo in properties of My Computer.

I have upgraded BIOS(benchmark tests results were horrible). It fixed the performance problem. Then I used standart Windows 8.1 tool to reset my windows(i don't have the Acer eRecovery on the laptop and wasnt able to fint this application). Now I 've got clean Windows 8 but all those ASUS issues remaining on my laptop.

What could be the reason and what should I do now?

Thanks

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    That is definitely an odd situation. I would recommend contacting your warranty support, there should be documentation that tells you specifically who provides the warranty and how to contact them in your packaging. After that, I hate to suggest it, but I would talk to your reseller about a possible return. I'm not sure how or what implications having improper software may have for you long term.

     

    Also, could you private message me your serial number? I'll have our team that handles refurbish investigate to make sure they prevent it if it was our mistake and that it's an isolated incident.

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