I received my Acer Aspire M5 early February 2014 and immediately noticed that when I open the lid, the screen was separating from the cover right in the middle (right by the webcam). I sent it back after a few days of having it, and the "repair" was covered by warranty. However, it didn't come back repaired. I basically paid $20 for shipping for nothing. Annoyed by this, I talked to someone on the phone and they e-mailed me a free shipping label. But I don't want to send it back for 3 weeks for it to come back not fixed. I have finals and am a full time college student, I need my computer. If they couldn't fix this small thing the first time, why should I bother having them look at it again? All the guy on the phone could say was "we apologize for the inconvenience". I appreciate the apology but I feel like if I receive a defected laptop where the screen is coming OFF and it's getting worse every time I open it, and they didn't fix it the first time, I should receive a new one. However I was told that Acer didn't do that and that's why they offer repairs. But what good is a repair center if they can't fix a simple problem. I work in customer service and my mom works in a call center, so I have learned to not be a rude customer and yell at someone on the phone. But I am just so upset that my screen is literally separating from the cover and they won't do much. Yes I appreciate the free shipping label, but l feel that any other computer place would replace it considering it is a manufacturer problem, NOT a customer problem.
I know this isn't a place to vent, but I am just hoping someone from Acer sees this and makes a reply. I would also like to know if anyone has had any problems with their screen coming off of the cover or if Acer has ever sent someone a new computer. I just feel like that's not possible for a computer company to never send a replacement.
