I was getting terrible internet speed in my house on two successive brand new Acer R7 572 machines and learned from Geek Squad after many frustrating calls to Acer online support that the wireless card in the Aspire R7 572 is made to operate on the 5 ghz band whenever it is farther away from the router. They suggested I get a dual band router (others in several "community" threads suggested this too). Best Buy graciously said I could bring them both back (new computer, new router) even after my second 15 day deadline if after setting up the new routher my home internet wasn't working on this computer to my satisfaction.
I coughed up the money, set up the new router and everything seems to be fine now.
- Very grateful to Best Buy and Geek Squad for being exceptionally helpful and supportive--they truly understand (at least where I live) that having satisfied customers is the way to have a thriving business. They went the extra mile, and because of their help I am able to keep this machine, which I love in every other respect--just need it to work on the internet.
- Quite disappointed with Acer support. Apparently this has been a widespread problem--it is very easy to fix and all you need to do is prepare a prompt sheet for all of your phone "techs" that explains the issue with the dual band router and counsels people to replace their router. I think it's unacceptable to talk to 4 different techs (both level 1 and level 2), none of whom knew anything about this widespread problem and all of whom misdiagnosed it. The Geek Squad tech said Acer is well aware of the problem and explained it right away to him. Why are you covering up to your customers? Lesson for Acer: having satisfied customers is the way to be a thriving business.
- Best Buy also needs to warn its sales people about this. They should point out to anyone buying this otherwise wonderful computer that they will need a dual band router to get acceptable internet service. This will save a lot of frustration, time (salespeople, customer service, Geek Squad), and help ensure satisfied customers.
- If you need 1 TB storage,d 8gb RAM, great sound, and a cool all-in-one screen on a slim but good-sized convertible laptop, it is a great computer but you will have to also purchase a dual-band router in order to use it. Given the features and the price, I personally think this is a good deal, but you should tell people this before they buy. I spent two weeks and much valuable time sorting it out on my own and Acer support was terrible.