Aspire E1-572P-6847 track pad / scrolling issue

Love2Teach

Hello,

 

I am new to the Acer family.  I have the Aspire E1-572P-6847.  I have had it for 2 weeks and the problem that I am having so far has not been resolved.  My local store has been fantastic however after the second time I have brought it home after being looked at, the problem still occurs.  I am hoping that if I can explain the problem someone out there can help. 

 

The problem has to do with the track pad, we think.  Sometime, not every time, if I am scrolling down a website using the left click and the curser on the on the scroll bar, when I release the left click and move the curser over, it will keep scrolling.  At first the technician thought it was a problem with the left click sticking, making the computer think that it was still engaged.  So, I was given a new computer, however they just transferred the hard drive from the original.  I took it home and the problem occurred again.  Back to the store I went.  The tech manager kept my computer and spent some time with it, finally deciding to uninstall the track pad driver and reinstall.  I was told that for a good amount of time they tried to make the problem happen again and could not therefore claiming that the problem was fixed and could say with 99% certainly that it would not happen again.  Here I sit just a few short hours later, and it has occured again.  I am so frustrated.  He did tell me that if happens again they would run a more extensive test.  It is very frustrating to by a brand new computer and start out with problems.

 

Has anyone ever had this problem or have heard of it?  Any advice would be greatly appreciated.

 

Thanks!

brummyfan2

Is it Elan Touchpad? if it is, just try unticking "continuous scroll" and see whether it fixes the problem, you could untick Auto scroll in Edge scrolling as well.

Love2Teach

After going into device manager then mice and other pointing devices, it says 'Synaptics PS/2 Port. TouchPad'.

brummyfan2

Go to Touchpad settings and untick "Enable Coasting" as in my snips.

Love2Teach

I know that this must sound ridiculous but I cannot find the screen that you are showing!

brummyfan2

If you click the little arrow in Taskbar and double click the Synaptics icon, you will get the Synaptics control panel.

brummyfan2

I forgot to mention that you click the Synaptics tab, highlight the Pointing device and click Settings.

paj1234

1. Double-click Synaptics Touchpad icon in the System Tray in the bottom right corner of the screen. Or go to the Mouse control panel.

 

2. Click Device Settings tab.

 

3. Click "Settings..." button.

 

4. Under "MultiFinger Gestures" tick "Two Finger Scrolling" and untick everything else.

 

5. Click the gear icon to the right of "Two Finger Scrolling".

 

6. Tick "Enable vertical scrolling" and untick everything else.

 

7. Click Close

8. Click OK.

 

Next time the left mouse button seems to get stuck down whilst you are scrolling by dragging the bubble in the scroll bar, or dragging some icons, tap in the middle of the trackpad with two fingers. This will magically let go of the left hand mouse button, even though you have already let go.

 

Perhaps this is caused by Windows 8 touchscreen. Should have bought non-touch laptop.