My laptop keeps resetting

Knals_Geek
Knals_Geek Member Posts: 1 New User

Everytime I open it, the start screen background reset, almost all my apps from the store have been deleted (but not the files)

my start screen resets to 4 things, internet explorer, store, file explorer, skydrive and desktop. Everytime I try to download the app, it either fails to download or when i do download it, it can't open. i thought i had a virus or something but i have norton antivirus. all my settings have reset too! my laptop acts as if its new and i just got it. I don't know what to do!!!

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