very very disappointing with the product and service

matt64

purchased an acer laptop from best buy last month.

just found out my laptop windows 8 is activated but only valid till march 2014!!

contacted acer support 5 times!! but they keep giving me useless replies and asking me to contact microsoft.

then microsoft asks for product key, and acer said it's in the bios and we cannot give it to you!!

after 2 days of strugle they offered me a repair (for my brand new laptop!!!!!!!!!!!)

and they are saying repari (activating the windows!) will take about 2 weeks!!!! 

plus delivery times my brand new laptop will be away for 3 weeks!

what does this mean?!!!

absolutley hopless product and support.

does anyone know how can i make a complaint? 

what is the relevant ombudsment to complain from acer?

Alan-London

Try a full system restore with Alt+F10 (remove your data first).
If the restore partition is missing it may indicate that the HDD has been reformatted and an unactivated Win8 installed.
As Microsoft are asking for the key, it suggests to me that they believe your Win8 to be user installed as OEM installations do not require a key (it is embedded in the firmware).