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I am helping a friend with his Acer Aspire One (Model AO722). We are trying to restore the original OS and software using eRecovery Management. We launched eRM and all went well until we reached step 22/38 called "Installing Office 2010". This step has been running for over 4 hours at this point. All I can see happening is the series of 1-2-3 dots. No error messages. Screen says "Your software is being installed. Please connect the power cable and do not turn off your computer."
I have two questions:
1. Is this normal or is the process hung?
2. Can I restart the process using Alt-F10 by restarting the notebook?
Thanks very much for your help!