Fixing my computer w/ warranty

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jazzyjen_56
jazzyjen_56 Member Posts: 3 New User

I purchased a laptop in May 2012 and one of the keys broke off a month later. I am trying to get a live person on the phone and cannot make it happen... Any suggestions? I am still supposed to be under warranty until May 2013. I am really frustrated with Acer!!!

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  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon
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    What phone number did you try? If you are in the US or Canada, you can call 1-800-816-2237.

  • jazzyjen_56
    jazzyjen_56 Member Posts: 3 New User
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    I tried that number. I could not get through because it says I am out of warranty.. I am not sure where to go from here. I should not have to pay for something that should be in warranty. I am so sick of Acer and their products.

  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon
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    Try 1-800-237-6483 and tell them that you are in warranty and need to talk to a technician. This is the number to paid support, but you may be able to get them to transfer you over without paying.

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