None of my usb ports are working with any devices?

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wiomejk
wiomejk Member Posts: 1 New User

I have an Acer Aspire 7741-7344 that has 2 usb ports on the right hand side, and one on the left.  One of the ports on the right hand side is broken and thus, have been told that the second one beside it will not work either.  We have been using the left hand side port for our wireless mouse, but a USB DEVICE NOT RECOGNIZED error message continually appears.  The laptop is now off warranty, but when I took to the store where I purchased, I was told that it could not be fixed and to either stick a piece of paper in the broken port and/or hot glue.  We put a small piece of paper in the port but the error message still appears.  It now appears that the left port is not working. 

 

I've been through numerous troubleshooting methods including disabling and reenabling, removing usb's etc, but to no avail.

 

Is this fixable?

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