A1-B71 battery drains even when plugged into mains

dan1979
dan1979 Member Posts: 2 New User

When I use the tablet just off the battery it works fine - I get approx four hours of use.

 

However if I am using the tablet plugged into the mains the battery will drain down as if it isn't plugged in (the settings confirm USB - charging).

 

If I turn the screen off but keep the device powered then it will charge really, really slowly. 

 

The tablet only charges at a good speed if it's completely powered down.

 

I cannot see anything that would explain this? Have tried various cables.

 

 

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    It sounds like you may have an adapter issue.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

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