Acer S7 Won't Boot With USB Drive Active

TheGoodWord

Howdy,

 

I've been having an issue with my Acer S7-391. I bought the Windows 8 machine in November, and the majority of the time when I start it up in the morning, it doesn't boot properly - it hangs on a black screen for ages. I then have to hit the off button and boot it back up again and, sometimes, it boots properly. But sometimes it does boot properly from the get-go - not often though.

 

Originally I thought it was an issue with me having upgraded to Windows 8.1 shortly after buying the laptop, but having rolled the machine back to Windows 8, the issue prevailed. Through trial and error, though, I've figured out when it does and when it doesn't boot properly. Basically, it never boots properly when I have a USB mouse/keyboard plugged in. I take them out, boot the machine, and can plug them in again almost immediately and it's fine. But NEVER does it boot with these devices plugged in.

 

I've done some digging around, and some similar problems suggest it could be to do with the boot order in the BIOS - I've gone in, had a peek, but nothing looks like it shouldn't. Here's a photo of it anyway.

 

If anyone could suggest a solution here - other than unplugging my USB peripherals on boot - t'would be appreciated.

 

 

Tommy-Acer

That sounds like a rather unusual issue.

 

First, can you please list the exact make/model of the keyboard and the mouse that you are using and having issues with?

 

Second, attach just the mouse and attempt to boot.  After that, attach just the keyboard and attempt to boot.

This will help isolate if one, the other, or both pieces of hardware are part of the issue.