Why is it that no one wants to talk about a broken unit

Jamesnorth

Since 10:00 this morning I have been trying to talk to someone about this broken computer and I have sat on the phone for more than an hour, then told I was talking to the wrong person after I called the number on the envelope I was given for problems with a lap top computer. Then I was switched to another number and after 20 minutes shut off because they could not understand what I was saying.

The computer in question ran for 2 hours Christmas day repairing disk errors and never loaded the programs, today it has been running for 5 hours repairing disk errors.

I went on line to support and connected with some one in India and waited 25 minutes for a response, I had to leave and take care of business and while I was away he discontinued the connection.

I guess it must be ok for me to wait on you but you can not wait for me. I am about ready to take the computer and run over it with the car then use the service plan I purchased rather than go through this hassle of trying to get it repaired or replaced. It has been in service less than two weeks.

 

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Tommy-Acer

It sounds very much like you are having hard drive issues.  Unfortunately, there is nothing that we can do for the system on this forum.  You really should be talking to service for assistance.

 

We would suggest contacting technical support in your region for further assistance with this issue.
Acer Service and Support