I've posted here before. I bought a factory refurbished Gateway ZX-6980 all in one about four months ago. Not long after I got it, I found out that it would randomly die . . . like somebody pulled the plug . . . and corrupt files . . . but only maybe once a week. 95% of the time it boots up fine, but once in a while it gives 4 short beeps on POST, indicating a motherboard problem, and stays on a dark screen . . . or it crashes during boot to a scrambled splash screen. 95% of the time it will pass the Windows Memory Diagnostic Utility, but sometimes it indicates a hardware problem and stops responding . . . or hangs up with a scrambled screen.
The 90 day warranty period is actually over, but since it was never fixed yet, it's now back at the Teleplan facility (Acer's contract refurbisher) for a third try at service. The other times it was there, it must have ran fine for them on the test bench and they just sent it back unrepaired. I'd guess that there is about a 95% chance that it will work fine for them when they test it and they'll send it back unrepaired again.
This time I sent along detailed descriptions of the problems and actual photos of the computer screen showing the error states. This is getting old. The computer has been out for repair for longer than it's been in my house. How can I get a warranty facility to fix my defective computer if it won't stay broken long enough for them to find the problem?
