Re: Understanding Passwords and how Acer can help when you run into issues.

linda22

Upon shutting down my Acer Aspire 5253-BZ656, I received a message to not shut down because upgrades needed to load.  Later, after the upgrades loaded, the computer shut down on its own accord.  A few days later I turned on the computer and after it booted up I entered my password and received a message indicating "User profile service failed the login.  User profile cannot be loaded."  I am unable to do anything with my computer now. What can I do to fix the problem?  Has anyone else experienced this extremely frustrating event?

 

Thanks for any help/suggestions

 

Linda22

avhuggins

I shut down my computer, rebooted ny computer and it said "User progile service service failed the logon.User profile cannot be loaded." Or I would need a password reset disk. Whst csn I do to log into my laptop. I don't have a reset disk?

Vince53

I'm sorry that the two of you are having this problem. Because there is  more than one possible cause, there is more than one possible solution.

 

Try to log in with a User account or in Safe Mode and then turn off your anti-virus program. Then log in normally.

 

If that doesn't work, try to enter Safe Mode and do a System Restore. The problem was caused by information about the User being deleted or corrupted.

 

 

Assuming this doesn't work, here is a complicated solution from the Microsoft help site:

 

 

1. Restart your computer and hit F8 multiples times until you see a menu-like screen, if you see the Windows splash screen then repeat this step

2. Highlight and hit enter on Safe Mode with Command Prompt. Try logging in there. If it still doesn't work, then go to step17

3. If you are able to login, once a command prompt pops up, type: net user administrator password /active:yes (you can specify whatever password you want for the administrator account.)

4. If you get a message saying "The command completed successfully", then restart your computer by typing: shutdown -r

5. Boot up again pressing F8, but this time choose just Safe Mode.

6. You will be able to login as Administrator with the password you set in Step 3

7. Hit (windows logo)+R

8. Type regedit

9. Once the registry editor opens up, look for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

10. In the left pane, find the one that starts with S-1-5..... and ends with .BAK; if you don't find one, skip to step 15

11. Right click it and click Rename, then change the .BAK to .BK

12. Right click the one with the same numbering but without the .BAK and add .BAK add the end

13. Right click the one that you renamed to .BK and clickRename, delete the .BK

14. Eventually, you have switched the .BAK from the end of the second entry to the first. That should probably fix your problem.

15. If you didn't find a .BAK then try this: Open Windows Explorer to C:\Users\Default\AppData\Local\Application Data

16. If you find another Application Data below the one you're on, then delete it. That should probably also fix your problem.

17. If you can't login in Safe Mode, then reboot and hit F8 until you see the menu again, then hit enter highlightingRepair Your Computer

18. Wait until all Windows Files finish loading, then hitNext when it asks keyboard language.

19. Try logging in here also, choose your user from the dropdown menu, and type the password, then jump to step 23

20. If that still doesn't work, then if you have your Windows Installation CD still, put it in and restart your computer.

21. Hit F12 until you see a menu of boot options, choose Boot from CD

22. Choose keyboard language then hit next. Find Repair Your Computer from a little below the center left.

23. Choose Open Command Prompt and type: net user administrator password /active:yes (here again you can specify a password)

24. Close the command prompt and click Restart and jump to step 5

 

If none of this works, come on back and tell us what happened, and we'll try again.