Aspire V3-571 touchpad problem

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Vegatron
Vegatron Member Posts: 3 New User

Hey

This is a new laptop that I got a few days ago, and I am having issues with the touchpad. I am now using usb mouse becouse the touchpad mouse isint working. The following shows in the device manager:kuva1.png

When going in properties, it says This device is not present, is not working properly, or does not have all its drivers installed. (Code 24).

 

I have tryed installing different ELan drivers to fix it, but with no success. What should I do?

 

Answers

  • Charitha
    Charitha Member Posts: 131 Enthusiast WiFi Icon
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    Hi,

     

    Did you try out the "Fn+F7" ,  which is using for enable & disable the touch pad.

     

    Thanks

  • Vegatron
    Vegatron Member Posts: 3 New User
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    Yes, and it doesnt do anything. When I remove the usb mouse, the pointer just dissapears.

  • Charitha
    Charitha Member Posts: 131 Enthusiast WiFi Icon
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    Still your picture not view for others. there fore it is little bit dificult to get a understand about the issue. What is the O/S that you installed? Isn't it work without the touch pad app? 

  • Vegatron
    Vegatron Member Posts: 3 New User
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    I have Windows 8 installed. The mouse works just fine with the usb mouse, but I want to use the touchpad because this is a laptop, there for I want to use the touchpad too.

  • Charitha
    Charitha Member Posts: 131 Enthusiast WiFi Icon
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    Hi,

     

    I mean that the touchpad should work with generic driver without any other synaptic or Elent applications + Drivers. It is better if you can try out with Linux live DVD. If it happening the same issue, it is better to contact acer authorized service centre in your area.

     

    Thanks

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