Password/username help...

sparkymusic

Hello. I purchased the Acer Aspire E1-522-3442 from emachines for my sister.

I was trying to set it up for her as she is new to computers. However, the Windows 8 threw me for a loop.

 

But the worst part, I have no idea what password and username I chose. I put her email to register it but she's not able to reset it. I have all the paperwork/receipt, etc.

 

I just need to speak to a representative and find out how to get back in? She spoke to Acer in India and they wanted a one time fee of 175 to walk her through the steps.

 

Is there no one in Acer that can please walk us through?

 

Thank you so much....

ElizabethS

Please refer to this document: http://community.acer.com/t5/Knowledge-Base/Understanding-Passwords-and-how-Acer-can-help-when-you-run-into/ta-p/37953