Acer Aspire 5750-6866 Iastore.sys error cannot load windows

loudlrsn

It appears even though my laptop is out of warranty.  There is a recall on this issue.  The Sandy bridge intel chipset will fail causing hard drive controllers to not work.  After verifying the hard drive is working correctly by using seatools i contiunually get a blue screen error.  IASTORE.sys has occured.

 

I even removed the hard drive and used puppy linux & hirens boot cd and it still happens.

 

Please let me know how i can contact support to get this issue fixed.  I cannot even talk to anyone because it says my product is out of warranty.

 

here is the news link that says its covered even though its out of warranty

 

http://www.slashgear.com/acer-group-will-fully-support-customers-with-intels-sandy-bridge-problem-03130774/

 

http://en.wikipedia.org/wiki/Sandy_Bridge

 

Acer Aspire5750-6866

mfg date 11/12

s/n

SNID [edited for privacy]

 

Please let me know how i can contact support to get this resolved.

 

 

Tommy-Acer

Acer America has a page for Alerts and Recalls: http://us.acer.com/ac/en/US/content/alerts-recalls

 

Please visit this page and click on the Intel Sandy Bridge link on that page for all of the available information on that issue.