BLANK SCREEN

maggie0720

I have a model 100.  I have had it for about 1.5 - 2 years.  The power light is blue but I have a blank screen.  I have charged it over night and still nothing.  When I hit the home key it lights up then goes out.  What to do?  Can this be repaired?  I would like to give it to my grand daughter to use.

billsey

Give a factory reset a try... Sounds like an app is hanging at startup before the OS has finished loading.

maggie0720

I've tried that several times.  No luck?  Do you know if these can be serviced and if so is it worth the cost?

 

 

billsey

Probably not worth it with the A100... Too old for a $1-200 bill. Have you tried to load a new OS from scratch?

maggie0720

No.  How do I do that?  I am technically challenged.

 

billsey

You download the file to your PC, rename it as update.zip, copy it to the root directory of a mini SD card, put the SD card in your tablet, the power up the tablet by hold the volume up button and the power button simultaneously. When you start seeing tiny text in the upper left corner of your screen you can release the buttons and the new OS gets loaded.

 

Of course if you have a real problem with the display, as opposed to a corrupt piece of software, it won't work. But if it's a software issue that should fix it.

maggie0720

Please bare with me.  What file do I download to my PC?  When you say copy it to the root directory of a mini SD card, I assume you are saying just copy it to the drive the SD card is in.  Like I said I am technically challenged and need specific How To  instructions.  Thanks for your help