problem with aspire v5-122 startup menu

murryn

hi,i just bought this acer v5-122 a week ago and i'm still in learning how to use it. the problem is, it doesn't display a startup menu the screen is just blank. what should i do to get back the start menu on it?

Vince53

Murray, my first response it to take it back to the store while it's still under their warranty.

 

However, can you get onto the Desktop? Were you able to register the machine? If you can get to the Desktop, install the free Classic Shell program to get a Start Button. Then do a deep scan with your antivirus. Then install the free Malwarebytes program and do a deep scan.

 

If none of that works, you definitely need to take it back.

finlux

Hi murryn!

 

What version of Windows are you running? Does it work OK except for the start menu?

 

Post back and I'll see if I can help further.

Vince53

Murray, my first response it to take it back to the store while it's still under their warranty.

 

However, can you get onto the Desktop? Were you able to register the machine? If you can get to the Desktop, install the free Classic Shell program to get a Start Button. Then do a deep scan with your antivirus. Then install the free Malwarebytes program and do a deep scan.

 

If none of that works, you definitely need to take it back.

murryn

i'm currently using windows 8..yes, it is work great except for the start menu. i've tried to click the windows button but it doesn't show anything but the blank screen.

finlux

Try here for some help with a blank Windows 8 start screen.

 

If that fails, backup all your data and reinstall Windows - that should solve the problem. If it doesn't, then as Vince53 said, return it back to the store as it is still under warranty.

murryn

didn't work either..the screen is still blank. Look likes vince53 solution is the only way i can recover my PC back. Anyway, thanks for trying to helping me.