Aspire 4315 black screen - HELP!

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seekinghelp11
seekinghelp11 Member Posts: 2 New User

I am trying to fix this issue for my mom. She walked away from her computer and when she came back, her computer was a black, blank screen and the power was still on. She has tried unplugging, etc but the screen will not return to its normal functioning. I am having trouble finding the correct steps to carry out for this particular model and I'd really appreciate some input before making the decision to get rid of the laptop.

 

Thank you!

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  • seekinghelp11
    seekinghelp11 Member Posts: 2 New User
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    Just saw the suggestion from Acer about providing more info on the computer---

     

    The Acer Aspire 43152963 

    model #M522220

    windows 7

     

    Please help!

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