US Case Booking Website Error - SNID

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Textbook
Textbook Member Posts: 7

Tinkerer

Trying to get my Aspire V3-771G repaired / replaced as the warranty expires soon and I have multiple hardware issues.  I registerred the product the first week I had it, and at that time the Acer website product registration page had issues with the date format.  Now I'm trying to book a case so I go to the US case booking website, enter my 11-character SNID, and I get an error message that says the SNID should be 11 or 12 characters ....

 

[removed image with unique serial number]

 

 

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    When looking into the issue you are seeing, I used the serial number of the unit and I'm showing this:

     

    An Open request already exists for the specified Serial Number. For further assistance please get in touch with Acer.

     

    I would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

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