Acer Aspire V5-471P touch screen not working.

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zamanchem
zamanchem Member Posts: 3 New User

How do I repair or solved this problem? Yesterday it is okay now the touch screen not working at all....The system info show that there is no pen or touch input available

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  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator
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    If it worked yesterday and is not now working I would start by asking;

     

    1. Did you install anything yesterday? if so, could that be causing a problme.
    2. Can you try rolling your computer back to a point where the screen was working? http://acer.custhelp.com/app/answers/detail/a_id/26945
    3. I would then recommend backing everything up and start by reloading drivers or the entire unit. http://acer.custhelp.com/app/answers/detail/a_id/26295
  • zamanchem
    zamanchem Member Posts: 3 New User
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    1. nope i don installed yesterday.

    2. try this but still same.

    3. unable to proceed cause of winload.efi error and i don have recovery media

  • zamanchem
    zamanchem Member Posts: 3 New User
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    Any other suggestion?
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator
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    I would recommend contacting your local Acer service team and explaining the situation. They should be able to help you get media.

     

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