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Acer Aspire V5 random Freezing!

This seems to be a very common problem with no solved answers. I really hope that it isn't a hardware problem, and judging by the large amount of freezing problems on other products, I doubt it.

My model is the Aspire V5-552PG, and I've contacted Acer support already - They sent me a BIOS update and the newest network driver that they had, but it did NOT work. I'm still getting random freezes! Sometimes it's every 5 minutes, sometimes I can go on for days without any freezes at all.

It seems to happen more often if I use the internet, and usually within loading a page. The only solution is a hard reset, anything else does NOT respond. 

If anyone has a solution, please give it to me. I really don't want to resort to delivering this for repair...

Best regards, 


  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist

    Have you attempted to reset the system to factory load defaults?

    This would eliminate software as the issue.


    Please review this article:
    Reloading your Acer Computer

  • sirius244sirius244 Posts: 1Member


        I think I have the exact same problem with 2x Acer V5-552P-8646 from a customer. Random Freeze, RAM/Memtest OK / No bad sectors / Stress test OK / Temperatures OK. Seems to crash when using internet. Must do a hard reset.


    I think I have found a fix/way to bypass the problem... still not 100% for how long it will work.


    Try this:

    - In Device Manager, DISABLE wired network card (even if you use wifi) and reboot


    Currently Im trying to make crashing Windows on the 2 laptops, going on youtube, opening a lot of applications, reboot and do it again many many times and NO FREEZE AT ALL when using wifi only with wired network card DISABLED (nothing connected to it) !


    I have a Qualcomm Atheross 8171/8175 Network card, driver v2.1.0.7 and v. I will try to update the driver, re-enable the card again and see if it crashes.


    Please let me know if it works for you too Smiley Happy



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