Does not recognize sim

crossroadscotta
crossroadscotta Member Posts: 2 New User

good morning

. REF 1730461N. Acer A1 8-11 problem not recognising sim card. have seen my cell your providerEE .not only does it not recognise my sim EE it also does not recognise orange t mobile o2 vodafone. Can you advise me on what to do next?

yours sincerely

 

 

PS Can you let me know what to do today thank you

 

Larry M Goff

Best Answer

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
    Answer ✓

    Actually, Phil, the system would have come from a carrier, with carrier specific software for a carrier specific SIM.

     

    If you then change the SIM card to another carrier, and have issues getting it to work ...

     

    it's still a carrier issue.

     

    ALL SIM card issues and carrier specific software are support BY THE CARRIER, not by Acer.

     

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I'm sorry, Acer does not provide SIM cards nor are we able to assist with them.

     

    All SIM related activities or concerns would be resolved through the carrier.

  • Phil_Oxon
    Phil_Oxon Member Posts: 22

    Tinkerer

    Larry i have the same problem.

    Acer are saying we will sell you a bit of kit that you can put a sim in but if it does not work its not our fault.

    Good job they don't make pacemakers!

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
    Answer ✓

    Actually, Phil, the system would have come from a carrier, with carrier specific software for a carrier specific SIM.

     

    If you then change the SIM card to another carrier, and have issues getting it to work ...

     

    it's still a carrier issue.

     

    ALL SIM card issues and carrier specific software are support BY THE CARRIER, not by Acer.

     

  • Phil_Oxon
    Phil_Oxon Member Posts: 22

    Tinkerer

    Tommy

    I bought my W511 in England, unlocked, without a contract through Amazon.

    Just so I understand from what you are saying is that the Huawei Mobile software that was preinstalled on the W511 is only any good if i use a Huawei sim card?

    If not could you let me know what the Mobile Control (which is Acer installed) software is used for?

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    That is ... interesting.  Can you provide me the link on Amazon or the part number of the system please?

     

    It may be that I need to communicate with Acer UK to see what they will suggest for you.

  • Phil_Oxon
    Phil_Oxon Member Posts: 22

    Tinkerer

    This is from the Acer UK web site -

    http://www.acer.co.uk/ac/en/GB/content/model/NT.L0NEK.004

     

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