W3-810 64GB

Apip
Apip Member Posts: 5 New User

Hi,

 

 I have the above Tablet and it went wrong.

 

Acer Arranged for it to be Collected and take to the Repair dept UK

 

They received it on 19 Oct and said that it required Spares.

 

I received an E-mail from them on 21 Oct saying that spares had arrived and will be fitted within 2 business days.

 

It is now 5 Nov and I have not been notified that it is fixed etc.

 

They are not replying to my E-mail requests for Updates.

 

Does anyone out there know how to contact ACER COMPLAINTS as there does not appear to be any link from the

 

WebSite.??

 

Many thanks

 

A. Pip

 

 

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    You need to call the support center in the UK and talk to someone.

    Please have the repair number and/or serial number of the system to help speed up locating the right system.

     

    http://www.acer.co.uk/ac/en/GB/content/service-contact

  • ricseymour
    ricseymour Member Posts: 1 New User

    Mine was defective right out of the box.  I sent it in for repair two weeks ago.  In the US they won't allow it sent via the post office.  It cost me $23 to ship it to Temple, Texas.  I had already spoken with India and then I called the US and told them I wanted my money back and to just keep the tablet.  Well, today I got an email that Acer is sending it back to me.  I've already contacted them and sent UPS a note with the tracking number that I will not accept delivery.

     

     

     

     

  • Apip
    Apip Member Posts: 5 New User

    Hi,

     

     thanks for the reply.

     

    They have had the Tablet for repair since 16 September 2013.

     

    They kept telling me that it was with the repair dept and will take 2 Business Days  to fix then nom more E-mail Updates

  • Apip
    Apip Member Posts: 5 New User

    Hi,

     

     had an E-mail from them (Acer Support Uk (India??)).

    They are saying that they have escalated the request for a replacement Tablet and for me to contact them on Thursday as they say it will take 1 business day to progress.

     

    I have had this reply before, some three weeks ago so don't hold out much hope, still, you never know.

     

    Watch this space

  • Apip
    Apip Member Posts: 5 New User

    Sent them an E-mail this morning as requested (2 days after their Escalation of a Replacement Tablet).

     

    Had a reply back within 1 hour stating """""that they have ordered a new Tablet from their Suppliers and will E-mail me when they have it for Delivery"""""

     

    Why don't I have any satisfaction to this reply????

  • Apip
    Apip Member Posts: 5 New User

    Hello All,

     

      at long last, Acer have sent me a Cheque for the full cost of the Tablet.

     

    This was handled by their INFOTEAM here in the UK.

     

    A very helpful Marnie handled the procedure.

     

    All I hope now is that the Cheque does not bounce.

     

    [edited for privacy]

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