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Hi everybody. I recently bought two Gateway computers. One was a factory refurbished all-in-one unit I got from Secondipity. It was bad from the start. It had a 90 day warranty, and Secondipity gave me the information and a UPS label to send it back to Acer for repair in Mcallen Texas.
Well . . . Acer has had it for weeks. No word from them on when it will be repaired. Secondipity simply ignores my emails asking for information. Even though the UPS tracking indicates that Acer received the computer, it does not show up on the Acer warranty service page, so I can't get information there. The Acer website shows it as not eligible for warranty, so I can't log into chat. Acer has no published phone numbers for this kind of thing, so I can't call and talk to anyone.
So . . . here I sit. Acer has my computer and I have no way of finding out if they lost it or if I'll ever get it back.
What can I do?