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Hi. I have found many articles about problems with the eRecovery Management tool but still couldn't find an answer to my problem.
When I bought 3 Acer Aspire REVO about 4 years ago, I made sure to create the recovery DVDs, because I knew I was going to wipe the drives and install Windows XP instead (they came pre-loaded with VISTA). Now, those computers are outdated and need to be sent for resale. I securely erased the drives, connected an external DVD drive, and booted from the first recovery disk.
When the eRecovery Management screen shows up, I'm asked to "Select Restore Type".
-> Completely Restore System to Factory Defaults >> Greyed out, can't select it
-> Restore Operating System and Retain User Data >> Greyed out, can't select it
-> Exit >> The only option that I can click on.
Why am I not able to click on "Completely Restore System to Factory Defaults", this is absurd. I spent hours looking up on this forum, on Google in general and it seems that a few people has experienced this, but no one can provide a solid answer as to what the problem is, EXCEPT, that the recovery discs may be damaged, or the hard drive needs to be formatted, or needs to be free of partition.
I did a full hard drive erase, without any partition. No difference.
I formatted hard drive. No difference.
To test the theory of damaged recovery discs (even though the first disc boots fine), I used my main desktop computer and did the following:
So obviously, the restore DVDs are not damaged. So what's the problem with the Acer Aspire REVO that I can't select "Completely Restore System to Factory Defaults"??
Any suggestions or tips would be appreciated. Thanks.