my computer will not reboot. it seems to be stuck on resuming windows

dwwar1
dwwar1 Member Posts: 1 New User

My computer may have a virus.  When I turn it on and it goes to the Acer screen and then goes to "resuming wingdows" and stays there.  I have pushed F2 and it goes to Setup Utility but nothing else will happen.  The directions in the pamphlet state to push  F10, but nothing happens.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    First, what model system do you have?

     

    If you hold power for six seconds, does the system power off?

     

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