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I have a W700 that came preinstalled with Windows 8. I recently upgraded to 8.1 and since then have had problems with mouse acting erratically. It works ok when I'm just moving around in windows, but when I get on the internet it starts lagging and hoping all over the place. So, I went on a driver hunt and couldn't find any updated mouse drivers. (USB mouse)
After spending time trying to fix the mouse issue, I decided I would do a refresh since there is a lot of work related stuff on there that I'm not using anymore (gigabites of stuff). When I go to update and recovery and click on recover and then "remove everything and reinstall windows", I get a message stating: "some files are missing. Your Windows installation or recovery media will provide these files". Since I upgraded through windows store, I don't have any installation files.
If I could resolve the mouse issue, then I can manually unistall the work stuff on the tablet, so I guess that would be the best option. If I'm stuck with the mouse issue, then how do I go about either refreshing the 8.1 install or rolling it back to 8.0?
I've spoken with Microsoft and they referred me to Acer with the thought process that the W700 might not be compatible with 8.1, which makes no sense to me.
Any ideas, help, direction would be greatly appreciated. Just so you know, I've tried the following:
1. Unistalled the mouse driver, rebooted, same problem.
2. Downloaded and installed some drivers from the mouse manufactorer, but that didn't work.
3. Uninstalled and reinstalled the usb drivers