v5-431 is not loading windows 8

just_daveb87
just_daveb87 Member Posts: 1 New User
When i attempt to turn my laptop on, once the Acer loading screen goes away, all i get is a blank black screen. Sometimes it will run through the diagnostics and then ask to restore a previous version of windows, but when i do, i still have the same problem. An also, and not sure if related problem, is the when it was working, i had a pop up come up telling me that my display driver had stopped but fixed itself.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    It certainly sounds like you're having a Windows issue.  Our best suggestion would be to reload from the factory recovery media for your system.

     

    Please review this article:
    Reloading your Acer Computer

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