Have an Aspire M5, getting blank screen when turned on. Suggestions?

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dgamber257
dgamber257 Member Posts: 1 New User
Turned on computer. Welcome comes on then blank screen. Can see pointer from mouse. Fully charged. Have read other posts...is this an issue for Acer product?

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  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    If you're getting the Windows Welcome screen and can see the mouse pointer, that is not a "blank screen".

     

    Have you recently done any Windows updates?

    If so, have you attempted to roll back those updates?

     

    Have you attempted to restore the system to factory defaults?

  • johnjsm21
    johnjsm21 Member Posts: 1 New User
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    I am having the exact same problem with my Acer laptop. Windows 8 installed. Powering on I get the Acer logo and the Windows 8 boot icon but then I just get a blank screen with the mouse pointer. No Windows Welcome screen and no login. Ctrl Alt Delete does nothing. I can put the laptop in sleep mode using Fn +F4 and also take it out of sleep to same blank screen. I have hooked up laptop to external display with same result. I know its not a screen problem as I can see the Startup repair. Doing an automatic repair does not fix the problem. I have also tried a Refresh to which at the end of doing it Undo's the changes so back to blank screen again. Next option is doing a Reset but want to try stay away from this if possible. Is there any know fix for this problem. No system restore points on laptop also so can't revert to older system.

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