Iconic 500 storage discrepancy

alexis
alexis Member Posts: 3 New User

Though I have deleted all of my photos and videos from my acer 500 (16G) the settings/storage shows 8.3G's of pictures/videos still there !  When I press pictures/videos it takes me to my gallery, which says I have 0?  How can I get my storage capacity back? Help!

Best Answer

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
    Answer ✓

    On systems here, we are not seeing this issue using the built-in Photo app.

     

    At this point, all I'm going to be able to suggest is to reset the system to see if that resolves the issue for you.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I'm assuming that you have shut the tablet down and restarted.

     

    Please list the Android version, Kernel version and Image version on your A500.

     

  • alexis
    alexis Member Posts: 3 New User

    Thanks for the offer of possible help!  Yes, I have turned the acer on/ff - do so once or twice a week (seems to help with some 'slow-downs')  android version - 4.0.3; kernel 2.6.39.4+ ; image version Acer_AV041_A500_RV03RC01_WW.GEN1

    I am sure this info is right.

    thanks again,

    Alexis

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
    Answer ✓

    On systems here, we are not seeing this issue using the built-in Photo app.

     

    At this point, all I'm going to be able to suggest is to reset the system to see if that resolves the issue for you.

  • alexis
    alexis Member Posts: 3 New User

    Ok, will consider that. Thanks for the help.

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