Repairs affect activation of my notebook? Acer Aspire V5-571P-6499 (Win8)

Question

I bought my Acer Aspire notebook in Jan. 2013, Windows 8 was installed at the factory. However, it would not complete installation of Win8. It was collected & taken to Infoteam International Services in Plymouth. I rec'd the unit back 3 days later, this is what they supposedly did: 'Passed Hitachi hard drive test, memtest & all other hardware tests. Re-imaged hard-drive & performed software recovery. Updated BIOS.

Would these tests be the reason that my product key is being blocked. I obtained the key from the BIOS by downloading a specific site. I have tried to activate on the phone & on the PC Settings window to no avail.

padgett · Answer

It looks like you are in the UK. Did you call 0800 018 8354 ? I have not heard of a "default" license key but MS does sell "volume" licenses which can be used up to a certain number of machines.

robinp · Answer

I just got an answer from a post on windowseightforum.com. It's apparently a final set-up rather than an install.

robinp · Answer

Vince, that's one question I've also had. I bought this Acer Aspire at SimplyAcer.com. I didn't know anything about Win8 at that time. This is what I put down on the info sheet for Acer Support in Plymouth. 'Windows could not complete installation'

How can a retail outlet sell a touchscreen unit, ( which is only available for Win8) without Windows already having been installed in the BIOS at the factory.

I initially tried to activate on the telephone, (as per instructions), but it wouldn't work. (I tried 3 times)

I've been using Win8 on this notebook since Jan. with no other problems except the PC Settings-Activation window periodically opens on its own asking me to activate. I just ignored it! But I became scared when somebody on a forum said Windows could shut down completely if I didn't activate soon.

I believe you can access the product key from the BIOS with a PK finder, (which I did), but it wouldn't work!

When I typed it on the internet, one website indicated it was a 'Default Product Key'. If that Product key was legitimate why would it show up as a default key, it's supposed to be a unique & private number for my notebook alone.

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