Acer Inspire 7 All-in-One

BillII
BillII Member Posts: 7 New User

All of a sudden the 2 USB 3 ports on my computer have stopped working and I have done all that I know to do to try to correct the problem.  When I try to upgrade or replace the drivers, I am told that the existing driver isthe best one available.  I'm stumped.

 

Wm. J. McGowan, II

Best Answer

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
    Answer ✓

    Your Aspire 5600U shipped with Windows 8 64-bit.

     

    The drivers are located on our Drivers page, you need to be sure that you select Windows 8 64-bit.

    Chipset Intel Chipset Driver 9.3.0.1021 2.9 MB 2013/06/14 Download

     

    Others Intel Other Drivers 11.5.0.1207 11.2 MB 2013/06/14 Download

     

    You may also want to attempt to restore the system to factory defaults, which will reload the system with all of the appropriate drivers and operating system files.

     

    Please review this article:
    Reloading your Acer Computer

     

    If the drivers available on our site, or the recovery fail to resolve the issue, you're going to need to contact service to get the USB ports repaired.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

  • BillII
    BillII Member Posts: 7 New User

    I did that and it was a joke.  So I guess I am on my own.  I will be checking and updating drivers to see if that helps.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I'm sorry, but "it was a joke" doesn't provide anything that I can assist with.

    What trouble did you have speaking to service?

    What did they suggest?

     

    You can certainly attempt to reset the system to factory defaults, but if you continue to have the same ports not operating properly, it would be a hardware issue that should be addressed through service of the system.

  • BillII
    BillII Member Posts: 7 New User

    I have downloaded what I believe to be the latest USB 2.0 drivers from your website, but cannot find the USB 3.0 drivers/chipset drivers.  That is allI was looking for when I started this journey to make sure there was not a hardware issue and your tech totally could not understand and left me hanging.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Can you please let me know the exact model number?

     

    I can take a look at the drivers to help you.

  • BillII
    BillII Member Posts: 7 New User

    A5600U-UB308

    Snid#:

    Serial #:

     

    [edited for privacy]

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
    Answer ✓

    Your Aspire 5600U shipped with Windows 8 64-bit.

     

    The drivers are located on our Drivers page, you need to be sure that you select Windows 8 64-bit.

    Chipset Intel Chipset Driver 9.3.0.1021 2.9 MB 2013/06/14 Download

     

    Others Intel Other Drivers 11.5.0.1207 11.2 MB 2013/06/14 Download

     

    You may also want to attempt to restore the system to factory defaults, which will reload the system with all of the appropriate drivers and operating system files.

     

    Please review this article:
    Reloading your Acer Computer

     

    If the drivers available on our site, or the recovery fail to resolve the issue, you're going to need to contact service to get the USB ports repaired.

This discussion has been closed.