ACER ASPIRE V3-771-6470, 16GB, 500GB HDD: REINSTALL WINDOWS 8 ON NEW SSD REPLACING HDD

Vrkljan
Vrkljan Member Posts: 3 New User

For about 8 months, I've had the above laptop.  It is an OK, basic laptop used by my daughter.  I wanted to give it a little "pep" by changing the HDD with a new SSD.  This particular model has two internal SATA bays for drives.  So, about 3 weeks ago, I sent a request to Acer online Tech Support on what I would need to do to be able to reinstall Windows 8 on the new SSD.  They advised that, if I buy their $22 Recovery Discs, I can use that to reinstall Windows 8 on the new SSD.  So, I purchased a 240GB Crucial M500 SSD (guaranteed compatible by Crucial) and purchased the Recovery Discs.  I received both two days ago.

 

Initially, I moved the original 500GB HDD from drive 0 to drive 1, then installed the new SSD into drive 0.  I checked the BIOS and it showed the SSD as HDD0 and the old HDD as HDD1.  Then, I followed the EXACT instructions for recovering Windows 8.  After about 3 hours, Windows 8 was perfectly reinstalled, but on the wrong drive.  It was reinstalled on the HDD and the SSD was ignored.  Clearly, this is not what I wanted.

 

So, I tried it, again.  This time, I left out the HDD, just had the SSD installed in drive 0.  Again, I followed the exact instructions.  I received the following error message" Please boot this Recovery Disc using legacy BIOS mode."  So, I changed the BIOS mode to legacy and tried, again.  This time, I got the following error message: "This Recovery Disc will work only in UEFI mode."  At this point, I gave up and called Acer Tech Support.

 

This is where it gets really interesting.  The "Premium" Tech Support rep, John (Gee, I wonder if that's really his name) actually told me that he would be glad to help me as long as I agreed to pay a SERVICE CHARGE for the tech support.  So, in summary, because of INCOMPETENT tech support from Acer Online, I have spent about $180 on an SSD and about $22 on Windows Recovery discs and, then, I'm supposed to pay an additional charge to ACER "PREMIUM" Tech Support so that "John" can correct what the prior tech support couldn't do correctly in the first place.  Needless to say, I'm not going to agree to such EXTORTION.

 

Therefore, since I'm assuming that I'm not the only person to have encountered this, PLEASE!!!! help.  Thank you.

Answers

  • Vince53
    Vince53 Member Posts: 805 Practitioner WiFi Icon

    Vrkljan, I'm sorry that you're having this problem, but let me try to help. The recovery disks only work on your original rig, and once you installed a new SSD, the recovery disk did not recognize your computer. However, it recognized it enough to correctly install on your original drive.

     

    The guarantee that your new SSD is compatible with your machine is made by Crucial, not Acer. Apparently, it IS compatible if you do it exactly right, but your Acer warranty does not cover instructing you in this complicated procedure. Try to understand that if I were to install a new hard drive, monitor, video card, etc., on my Acer laptop, Acer is not responsible for teaching me how to do it.

     

    You have two recourses that I can see:

     

    1)You seem to have a lot of ability, and if you contact Crucial, they might be able to help you.

    2) It shouldn't cost too much to take everything to a computer shop and see what they charge to install the operating system.

  • Vrkljan
    Vrkljan Member Posts: 3 New User

    Vince53,

     

    I completely understand what you're saying.  However, I purchased the SSD and Recovery Discs AFTER being instructed, in writing, by Acer Online Tech Support that the Recovery Discs would be able to reinstall on my new SSD.  I made it very clear to them that I was replacing the original HDD with an SSD for my OS.  If Acer Online Tech Support had given me the CORRECT answer by stating what you did below, I might not have purchased the SSD and I, defintely, would not have purchased the useless recovery discs.

     

    All that said, I do appreciate your suggestions below.  Currently, I'm working with Crucial Tech Support and they might be able to help.  Even if they can't, they are, at least, being very honest and professional about it.  Also, I located a computer shop about 2 blocks from my home and, over the phone, was promised that he can re-install my OS for a $40 flat fee.  It is $40 that I shouldn't haave to spend, but is far better than having a useless SSD in my laptop.

     

    Thank you, again, for "talking me off the ledge" and your good suggestions.

     

  • hdtvset
    hdtvset Member Posts: 2 New User

    Did you finally got your Windows 8 install on the new SSD?  I want to do the same few months ago also have many problems.  Even I tried install a Windows 8 from the origrinal DVD.  It didn't accept installation from different product keys from other than the one already saved in the laptop BIOS.

     

    If you have other way to do it, please let me know.  Last time I couldn't find anywhere to download a working copy of CORE Winodws 8 64-bit to try.  I read that CORE usually is the version I have from manufacture that may match the product keys that I have in my BIOS.

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