Acer V5-571P will not fully boot

joncheetwood
joncheetwood Member Posts: 1 New User

The refurbished Acer  laptop worked beautifully for first week, but when I started it today I got the "Acer" logo with the work wheel running but it goes to a black screen and stays. Can no longer turn it on. I did nothing wrong or stange. Can't boot to Bios andI cannot find a user guide for this product on my PC net.

Can anyone help? I have the feeling it is a simple awnser...

Thanks,

Jon

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    We will need additional information.

     

    What happens when you press the power button?

     

    Does this occur on AC power only, battery only, or both?

     

    Was anything updated prior to the issue occuring?

This discussion has been closed.