Acer aspire 5551_a wont start

andy1494
andy1494 Member Posts: 1 New User

my wife laptop being working fine with no issue untill yesterday when she went to switch it on she got as far as log in password then it went to a wavey blue screen, switched it of now it wont boot atall just goes to a black screen tried taking battery out all night tried again nothing any ideas please

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    There are several possibilities, but we will need additional information.

     

    Have you attempted to connect just the AC adapter to power the system?

     

    ... just the battery to operate the system?

     

    Have you attempted to connect an external monitor?

     

    What was on the "wavey blue screen" ?

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