help on Acer Crystal Eye Webcam

wenanii2
wenanii2 Member Posts: 1 New User
After i upgrade to window 7 ultimate on my AOD270 model, ididnt find Crystal Eye Webcam so i download it from acer web support. But when i start to install it pop up a massege(Question) which say "Acer Crystal Eye Webcam has been detected in your system. Please uninstall first. Do you want to unistall it" then two option of YES and NO. when i select YES that it pop up massege like the first one of uninstall. As i continue select YES again also the same massege pop up. And when i select NO it exit installation. I try to check if icould uninstall through control panel->uninstall or change program but icouldnt see that program. Plz help

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    How did you "upgrade" to Windows 7 Ultimate on your AOD270?

     

  • Vince53
    Vince53 Member Posts: 805 Practitioner WiFi Icon

    Wenanii2, I know you meant well, but upgrading the Operating System on a laptop is almost always a mistake. The drivers are so specific that they often do not work with another Operating System. The reviews on your netbook state that it usually comes with Windows 7 Starter, while a few come with Linux. When you upgraded, you lost your drivers. Crystal Eye Webcam is still on your hard drive (unless you have deleted it), but your rig can't access it.

     

    You can try to find the drivers on the Acer website. But a better move in my opinion is to try to go back to the original factory condition.

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