Acer E1-571 intermittent crashing.

cosph
cosph Member Posts: 1 New User

Hi all my laptop(Windows 8 64bit) sometimes does not start up/just hangs on a blank/black screen. Also I noticed that the fan is intermittent. Have run virus scan and found no viruses. This is the 5th time this has happened. Any advice/suggesstions. Much appreciated.

 

 

 

 

 

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I would back up your personal data and restore the system to factory defaults.  This would eliminate any software that may be causing issues.  If it continues to perform the same, you could then say that it might be hardware related.

     

    Please review this article:
    Reloading your Acer Computer

  • Maxgle
    Maxgle Member Posts: 1 New User

    I bought two of the E1-571s about two weeks ago.  I have configured them and played with them for many hours.  They have performed without a hiccup, so I don't think it is a hardware problem.  Probably software as the previous gentlman suggested.  I know when I first got them, I removed anything McAfee, Norton, and removed the trial office stuff.  Then I enabled Windows Defender as the antivirus.  Good Luck

     

    Maxgle from CA

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