No sound from optical out on new RL80

frumpsta
frumpsta Member Posts: 3 New User

I have just got rid of my SONY media centre PC (it being 11 years old..) and replaced it with the RL80 under the TV. Everything is working fine except the SPDIF out does not seem to be working. I unplugged the cable from the old SONY and plugged it straight into the RL80 but no sound is coming through the digital amp.

 

At the amp end there is a light coming out of the cable so i can assume that something is working.

 

i have looked through settings and changed to the Realtek sound device for optical out but still nothing.

 

any thoughts and any help greatly received.

 

thanks

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    From what you have described it sounds like you are proceeding correctly.

     

    If you are getting a light on the end of the cable coming from the RL80, then the port appears to be working.  Setting the Realteck output to the optical is also correct.

     

    Have you attempted to connect it to another S/PDIF optical device?

     

    Does audio output work with HDMI?

  • frumpsta
    frumpsta Member Posts: 3 New User

    Hi,

     

    Yes i have connected a DVD player with the same cable and that works.

     

    I have since done an online chat with Acer, this was last week. The support engineer said that it would need Acer to dial into my PC as it is a known software issue that they need to resolve. I was told i would get a call back in 24 - 48 hours and an engineer would dial in. We are now nearly a week on and i have heard nothing. I cannot find any reference to software issues on the web or this forum.

     

    Perhaps if they published what needed doing i could do it a lkot quicker..!!

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Please contact them again with your reference number from the online chat so that they can resolve the issue.

    If you know the online chat agent that you spoke with, that would likely be helpful.

  • frumpsta
    frumpsta Member Posts: 3 New User
    Yeah I'm still not getting any sound out.... I have tried on numerous occasions to speak to Acer but no joy and i never get a reference number. They keep telling me that acer need to dial in and fix the issue. The problem is they can only do this Monday to Friday during working hours and guess what.... I work during those hours.


    Really lost as to what to do and acer are not helping one bit.

    Why can't someone just tell me what I need to do.....
  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I'm sorry, but it's been a month since this question was asked.  After completing a chat session, you should have received a copy of the session in your email.  It will contain the chat session number.

     

    Which region are you in or which contact center are you connecting with?

    (or which website are you using?)

This discussion has been closed.