Reset w510 and touch screen not working

mattalter
mattalter Member Posts: 1 New User

I have factory resest the w510.  The license page comes up with the accept check box.  I do not have a dock, and the touch sceeen does not respond to touch.  

 

 

Any suggestions...

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Does the touch screen work in BIOS?

     

    If so, you may want to attempt a recovery or restore of Windows.

     

    If not, it sounds you need to contact service.

     

     

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    How did you manage to factory reset a W510 ? I have been trying for over a week.

     

    My suggestion would be to connect a USB keyboard and use that, mine is recognised at boot.

  • cylemmulo
    cylemmulo Member Posts: 54

    Tinkerer

    Hi I did the same thing, it's just the drivers need to be installed. You will need to hook up an external mouse and downloade the drivers and install them.

     

    and also padgett I had to use a windows 8 cd, the thing with the recovery drive doesnt work.

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