My computer will only work if it is in safe mode why? What wrong with it can anyone help me please/

eblue95
eblue95 Member Posts: 1 New User

My brother borrowed my acre 5250 series and when I let him take it the computer was fine but now it will only work in safe mode??? Why what do I do and can this be fixed??? What did he do to my laptop???

Answers

  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon

    Accually, it sounds like you may have a virus on your comptuer. I had this happen to me a few times when I let my son check his email. The only way I was able to get it back up and running is to do a full factory restore. This action will erase ALL data off of the system and put the operating system back on it. If there is anything you want to save, like documents, or pictures or anything, I would back them up on a cd or flash drive first before doing this:

     

    Turn off the comptuer.

    When you see the Acer screen, hit <ALT>+<F10> at the same time.

    This will boot into the eRecovery management program.

    Choose "Restore to Factory Defaults". Usually the first option.

    Just hit next, or OK untill it starts.

     

    This will take about 45 minutes to complete. Then you can set up windows agian. Good luck!

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