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My Acer Aspire V3-571G-6622 wont recognize my NVIDIA GeForce GT 730M graphics card. Please help me.

NightRaiderNightRaider Member Posts: 4 New User

I was playing Minecraft two days ago using the GeForce GT 730M graphics card not the integrated Intel HD 4000 graphics card when suddenly purple squares appeared on the game screen. The purple squares didn't appear any where else. The game crashed saying I had a bad driver. Then the laptop pop a blue screen saying VIDEO_TDR_FAILURE. The laptop restarted as usual. I had this message before but further problems occurred. But this time is different. After restarting I re-launched Minecraft but the game crashed saying I had a bad driver. I uninstalled the current driver using the programs and features and reinstalled the driver for my laptop found in Acer.com. The issue still continued. I went into Device Manager and found out that the graphics card had a code 43 issue. I found a solution online that said to install the newest driver on GeForce.com. I did that and it seemed to remove the code 43 but when I went into NVIDIA GeForce Experience it said that my laptop didn't have a NVIDIA graphics card. Thinking it could of been a option that I changed that caused this, I did a refresh, and system restore to still see that my laptop wont recognize my NVIDIA GeForce GT 730M graphics card and that NVIDIA Driver Helper Service was gone. It allows me to see when the NVIDIA GPU is in use. Please help me. I haven't even had this laptop for a month and I'm already having problems with it. The system was cool when I started playing Minecraft when the problem happened.

System Specs:

Acer Aspire V3-571G-6622

NVIDIA GeForce GT 730M with 2 GB of dedicated VRAM

Intel HD 4000 graphics

15.6" HD LED LCD

4 GB DDR3 Memory

Acer NPlify 802.11a/g/n + BT4.0

Windows 8 64-bit

 

FAQ & Answers

  • Acer-TommyAcer-Tommy VIP Posts: 6,317 Seasoned Specialist

    There are a couple of items to attempt:

     

    What is NVIDIA® Optimus™ technology?

     

     

    How do I switch to my NVIDIA graphics card?

     

    Can’t update graphics driver for switchable graphics

     

    If these do not resolve the issue with the switchable graphics card, you will need to contact your local Acer Service center.

  • NightRaiderNightRaider Member Posts: 4 New User

    Thank you for the reply,

    But I was able to successfully update the graphics driver for the switchable graphics prior this issue. I do know how to switch to the NVIDIA graphics card. When I try to open up NVIDIA Control Panel, I get an error saying " NVIDIA Display settings are not available. Your are not currently using a display attached to an NVIDIA GPU." Geforce Experince also not recongize my NVIDIA graphics card.

  • moizfazal1moizfazal1 Member Posts: 1

    Same problem here. would be great if some one could help.

  • linhbuilinhbui Member Posts: 2

    Hi,

     

    It seems lots of people are having issues with error message "You are not currently using a display attached to an NVIDIA GPU" when they update to Windows 8.1. nvidia graphci card is not functioning properly with error code 43. When users try to open nvidia control panel, the above error message pops up.

     

    My new PC also have the same issue:

    - Acer Aspire ZC 610

    - Windows 8.1 64 bit

    - Intel core i3 4010U (with integrated Intel HD4400 graphic card)

    - Discrete Nvidia GT 720M graphic card

     

    It seems to be driver issue and I couldnt find any solution so far. Uninstall and reinstall lastest driver doesnt solve the issue.

     

    Anyone have any suggestion? Thanks

  • ingvaringvar Member Posts: 1

    Hi I had exactly the same problem just today. The driver for Nvidia just was not there anymore and the device manager did not list the hardware, only the Intel GPU.

    I have the Aspire V5-471 Series with same dual GPU configuration. Running Windows 7 Ultimate.

    Recalling that I installed some new software yesterday with a network license key manager I suspected this may be the problem, so I restored Windows back to a point before that installation (2days ago) and voila the driver and hardware magically appeared again after restart.

    I am not a computer wizard, but I suspect some software may interfer with some GPU interrupt or something, especially since there are two GPU and maybe on of the pipelines/interrupts or something for one of the GPU maybe not listed in the specs to be used for GPU or something, so the developer of some software might chose to use that for other purpose?

    Anyway my recommend is: check recently installed software and restore back to previous point, if that does not work, backup all your data and make a new clean install of operating system. 

  • NightRaiderNightRaider Member Posts: 4 New User

    I ended up sending my laptop in for repair as it became apparent it was a hardware issue.

  • nikosajnikosaj Member Posts: 1

    Greeting problem can only been solved by formating and only installing drivers from acer website and never trying any updates.

  • Harry8866Harry8866 Member Posts: 1 New User
    I HAVE ALSO SAME PROBLEM  (PLEASE GIVE SOLUTION)
  • andylbandylb ACE Posts: 3,827 Pathfinder
    Harry8866 said:
    I HAVE ALSO SAME PROBLEM  (PLEASE GIVE SOLUTION)

    Please start a new topic of your own, this topic is very old and it helps to have one question to one topic. Please give details of what is happening including your exact model number. In this way you will get more help

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • NightRaiderNightRaider Member Posts: 4 New User
    edited January 2020
    Harry8866 said:
    I HAVE ALSO SAME PROBLEM  (PLEASE GIVE SOLUTION)
    Hi, did you try ingvar solutions? I got purple squares on my monitor when I got this issue. For me, that meant my graphics card fried. I was able to get it repaired under warranty. So if had issues exactly like mine, its most likely a hardware issue. 
  • andylbandylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    @NightRaider We are trying to keep to one question per topic. The user has not given his exact model number or a detailed description of the problem and I seriously doubt that he has the same model as the original questioner as it would now be 5 years old

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

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