ACER ASPIRE 5749-6427 - will not boot past acer/press F2 screen

tmlcj
tmlcj Member Posts: 1 New User

We have an Acer 5749-6427 laptop.  It is approximately 7 months old.  We went to use it one day and when we went to start it it went to the ACER LOGO screen that said press F2 for set up.   It would not let us. You could hear it running and doing its thing but the screen stayed the same. Emailed the tech supports who then told us to do a system restore..  but can't do a system restore as it won't let us do anything on the screen.   Has anyone else ever had this problem? We thought maybe something was loose but can't figure it out. I am  very frustrated and would appreciate anyone's input/help.

Thanks in advance.

Answers

  • Vince53
    Vince53 Member Posts: 805 Practitioner WiFi Icon

    Usually, if a laptop cannot boot past the opening screen, the hard drive has failed. Since you are still under warranty after seven months, I would take it to an Acer service center.

     

    Sometimes you can get into Safe Mode and run your anti-virus program.

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