usb ports not working

necrodragon
necrodragon Member Posts: 1 New User

I recently bought a refurbished acer v3 571g-6622 from ebay and when it arrived I noticed the 2 usb 2.0 ports on the right side do not work. They are recognized by the device manager as working but no devices that are plugged into either of those ports connect to the computer.  The usb 3.0 port is working fine however.  I have tried restarting, taking out the battery and waiting, uninstalling drivers/usb program through device manager and reinstalling.  I have also updated the bios but that did not help.  In addition, i tried updating the drivers and it appears to work but the driver versions remain the same version # and driver date even after supposedly updating.  Is there anyone who knows of a way to get these to work/manually update drivers/any kind of fix possible at all because I really need a laptop and cannot afford to return this and wait for a replacement. Thank you.

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